Shipping Information

Shipping Information

  • Delivery costs and timeframes can be seen at checkout.

  • Standard Shipping will be dispatched with Royal Mail 1st Class Signed or Royal Mail 48hour Shipping for UK orders and FedEx Courier Shipping for International orders. 

  • Tracking information is sent for all product orders on dispatch of your items.

  • Orders placed after 1pm are not guaranteed to be shipped same day, this includes orders purchased with Courier and Next Day shipping options.

  • Orders placed while our studio is closed will not be dispatched until the next available working day. Please see our opening hours here.

  • Orders must be placed to a home or business address. Orders should not be placed to PO boxes or third party shipping companies. In the case this is not followed Hand & Lock are not responsible for any loss, damage or additional costs incurred.

  • Please ensure to check the correct shipping details are provided, if there is a mistake with the address the customer will be responsible for a reshipping fee once the package is returned to Hand & Lock .

  • If you are having issues with your delivery, please use the tracking provided. If you are still in need of help with your order after this please contact us at orders@handembroidery.com.

Delivery Costs

  • Customers are responsible for covering any customs charges when ordering internationally. These costs are paid at checkout with your shipping cost. 

  • Hand & Lock will provide tracking information for all deliveries but cannot be responsible for the loss or damage of product after dispatch. Any issues should be raised with the appropriate shipping to locate the goods purchased and are liable for any losses.

  • Shipping charges incurred in connection to the return of a product are non refundable, this includes the original shipping charge and any duties or taxes paid.

Returns and Refunds Policy

Please see our returns policy here.

Click & Collect

  • We cannot guarantee Click & Collect is available for all products. If this is available you will see 'Pickup available at Hand & Lock Shop' on the products page. You will then be able to choose Click & Collect at checkout.

  • We aim to have your order ready for collection in 2 to 4 working days but please do not come to pick up your order until you have received an email confirming your items are ready to collect.

  • You will need to provide the name used to make the order and your order number to collect your items. 

  • We do not have a time limit on collection but we do ask that you pick up your order as soon as possible.