Career Opportunities

Key Responsibilities

Event organisation:

• Responding to selected client enquiries, initially small scale projects, as allocated by the Events Manager. Quoting the project based on client requirements.
• Organising the event staff schedule, allocating Events Assistants to events.
• Organising courier and other logistics bookings. 
• Attending client meetings and site visits.
• Preparing crib sheets and other event documentation.
• Providing clients with required Health & Safety information.
• Designing and embroidering event menus, product samples and other printed or embroidered materials, using Adobe, Wilcom and our digital embroidery machines.
• Preparing all equipment for each event. Working with couriers to load and unload equipment.
• Managing events storage, ensuring it is kept organised and accessible at all times, including general upkeep of embroidery machines.

Live Events:

• Working onsite at events ensuring each event runs smoothly and safely. Acting as onsite client contact, resolving any issues calmly and delivering the event as per the brief. 
• Liaising with couriers and other vendors for a smooth set up and pack down of each event. 
• Communicating with event guests, taking embroidery orders and answering any questions related to the event service. Giving advice on personalisation colours and styles to suit each guest.
• Operating digital embroidery machines, heat presses, embossing machines and other equipment, ensuring the personalisation is completed correctly and to a high standard.
• Coordinating Events Assistants at each event, making sure they are fully briefed on the requirements of the event and supporting them in delivering the service.
• Representing Hand & Lock, communicating confidently about the brand and its history.
• Capturing content at each event for Hand & Lock marketing use, both photography and video.

Other responsibilities:

• Delivering staff training to new Events Assistants. 
• Researching new events services and equipment, alongside the Events Manager.

Ideal Candidate Will Have:

• At least 1 year’s relevant experience working in creative events, customer service or similar role. 
• Ability to operate Brother embroidery machines.
• Ability to digitise embroidery using Wilcom software.
• Strong interest and understanding of embroidery.
• Flexibility of working hours, including regular weekend and evening events .
• Exceptional organisational skills with the ability to manage multiple jobs simultaneously.
• Excellent written & verbal communication skills.
• Ability to prioritise tasks and work to strict deadlines.
• Ability to maintain organised digital and physical filing systems.
• Professional, responsive and reactive communication, especially when handling urgent or time-sensitive jobs.
• Resourceful, proactive and adaptable in resolving problems.
• Use the following software's to a basic/intermediate level - Wilcom digitising software, Adobe Illustrator, Adobe In Design, Microsoft Excel/Google Sheets

Perks

• 3 days per month working from home (work schedule permitting)
• Free attendance to any H&L class (space permitting)
• Discounted Hand & Lock products and bespoke embroidery.
• 22 days holiday with +1 additional holiday day with each year of service (max 30)
• Profit share scheme

How to Apply

Please apply with CV and brief covering letter to events@handembroidery.com

Salary information available on request.